Keona Williams


Keona Williams is Merlin Law Group’s Chief Operating Officer. She manages the overall day-to-day administrative functions of the firm ensuring the attorneys have the support, information and resources needed to perform effectively. Keona is also responsible for the human resources administration of Merlin Law Group including recruitment, hiring, payroll, benefits, staff workflow monitoring, special event planning and local strategic and tactical planning. Keona also oversees office operations, facilities management, information systems, and related support functions.

As the Chief Operating Officer, she identifies and plans for the changing needs of the firm to ensure efficient operation of its offices. Keona has her Master of Business Administration, Concentration: Human Resources.

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Why choose Merlin Law Group?

Founded in 1985, our law firm continues to be dedicated to representing insurance policyholders throughout the United States. Collectively, our lawyers are licensed to practice in 25 states. In fact, many of Merlin Law Group’s attorneys worked for the insurance industry before joining the firm, so they bring a strong understanding of insurance company practices. Anyone can file a claim, but it takes experience, knowledge, and savvy to achieve a truly successful outcome. As The Policyholder’s Advocate®, Merlin Law Group aims to drive positive change within the insurance sector by obtaining justice for our clients and educating policyholders on how to navigate insurer bad faith tactics.

When we handle property insurance claim disputes, we hire the most experienced and qualified expert witnesses to evaluate your insurance claim and testify on your behalf. In most cases, we can advance the fees for this. Typically, we hire experts such as engineers, contractors, independent roofing consultants and other professionals to perform a thorough assessment on all possible causes of damages. This is a process that provides us with a very detailed and all-inclusive estimate for determining and justifying a proper settlement. Our use of these professional expert witnesses sets us apart from other insurance law firms.

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